Privacy Policy
Last Updated: September 18, 2024
Our commitment to safeguarding your privacy is essential to achieving our objective of engaging and inspiring every learner. The following principles guide our privacy practices:
- We don't ask you for personal information unless we truly need it.
- We don't keep your personal information longer than is necessary to provide our services to you.
- We don't share your personal information with anyone except to comply with the law, provide our services, or protect our rights.
- We don't rent, sell or exchange your personal information.
- We aim to make it as simple as possible for you to control what's visible to the public, seen by search engines, kept private, and permanently deleted.
This Privacy Policy outlines the methods JuiceMind uses to obtain, utilize, share, maintain, and safeguard your personally identifiable information. Additionally, it explains how you can access, modify, delete, limit, and control the use of this information. We offer choices regarding the collection, use, and sharing of your personal information, including the option to use our services without providing personal details.
We strive to support as many people as possible, including those with disabilities. If a screen reader makes this policy more accessible to you, we recommend the following browser and screen reader combinations: Chrome and ChromeVox, Safari and VoiceOver (for Mac users), and Firefox and NVDA (for Windows users).
Safeguarding students and their personal data
JuiceMind believes the personally identifiable information of children and students deserves special protections and we comply with the Children’s Online Privacy Protection Act (“COPPA”) and The General Data Protection Regulation (“GDPR”). We also assist schools in meeting their obligations pursuant to the Family Educational Rights Privacy Act (“FERPA”). JuiceMind offers a limited feature set and web site experience for young users of JuiceMind. We do not require students to submit their name or contact information, nor do we require them to create accounts. When a student indicates that they are under the age when they can grant consent on their own, JuiceMind does not collect personal information as defined under COPPA and may take additional steps to safeguard student privacy as required by law. Except as described in this privacy policy, JuiceMind does not accumulate personal information about any child for distribution, sharing, or selling.
Here are some examples of safety and privacy measures on JuiceMind:
- Behaviorally targeted advertising is not permitted on JuiceMind.
- Students can join games without creating an account.
- Students who have not or cannot provide consent have a limited product experience.
- The platform does not facilitate direct messaging between students.
- Quizzes are subject to proactive content filters and reactive reporting tools.
How JuiceMind Gathers Personal Data
The information that JuiceMind collects depends on the nature of the services you request. For example, fewer data are collected from a student joining a game without an account than from a teacher who creates an account in order to create quizzes and host games. All interactions with the JuiceMind website or app produce metadata that may identify you or could be identifiable information when paired with other information about you. In every case, JuiceMind strives to collect only the minimum necessary information from you as is necessary or appropriate to fulfill the purpose of the visitor's interaction with JuiceMind or that is required by law. Visitors to the JuiceMind website or app may always refuse to supply personally identifying information, however, doing so may prevent you from engaging in certain website-related activities.
Parental Rights
JuiceMind empowers parents and legal guardians of children younger than the age of consent (in the U.S., this means under 13) who have registered accounts with JuiceMind to exercise their legal rights pursuant to legislation such as COPPA. Parents/guardians can consent to collection and use by JuiceMind of a child's personally identifiable information (PII) without consenting to the disclosure of information to third parties by JuiceMind. Currently, the only personal information we collect from a child younger than 13 is their parent's or guardian’s email address.
Parents/guardians may delete, modify, and review information their children shared with JuiceMind by accessing their child's account. They may also create a parent account to manage their child’s access to JuiceMind. Parents may also request that JuiceMind delete that information and refuse to allow JuiceMind to collect further information from their children by contacting us at info@juicemind.com. JuiceMind may ask additional questions or take other steps to verify the identity of parents/guardians before responding to a request to review or delete their child's information, or a request to refuse further collection from children.
JuiceMind will never require a child to share more information than is reasonably necessary for using JuiceMind. While JuiceMind will assign persistent identifiers to all JuiceMind users to recognize repeat visitors and improve their JuiceMind experience, JuiceMind does not knowingly collect personally identifiable information from children younger than the age of consent without a parent or guardian's consent. If we become aware, despite our intention not to gather this information, that we collected personally identifiable information from a child younger than the age of consent without permission then we will either delete this information or seek to obtain verifiable parental consent from the child’s parent or guardian to collect and use that data to provide the child with JuiceMind services in the future.
Information You Share with JuiceMind
Accounts are not a prerequisite to using JuiceMind, but are required to access some features and to save progress over time. If you create an account, JuiceMind saves the account information you provide. This information may include: an email address, a parent or guardian email address, first name, last name, profile photo, or organization name.
You may choose not to provide specific information or to delete or modify it at any time. These actions may prevent you from engaging with specific services or features that require this information. Additional information may be provided to JuiceMind if you communicate with our support team, participate in user research, marketing campaigns or sweepstakes, or otherwise use the services.
If you engage in a financial transaction with JuiceMind, you may be asked to provide additional information such as a credit card number, billing address or full name.
As you use the service, you may also create academic content including quizzes and certain forms of responses. This information is not typically personally identifying, but it may be deleted at any time either by the relevant account holder or by reaching out to our team at support@JuiceMind.com.
Automatically Collected Information
We receive and store some types of information automatically as you use the service. These may include device information such as device model, operating system, and device identifiers such as IDFA and UDID.
JuiceMind also collects log information as you use the service. These data may include information regarding how and when you use the service as well as your browser type, preferred language, time zone, referring site, and internet protocol (IP) address.
We may use your IP address to generate a general approximation of your location to provide the service. Examples include providing the right version of JuiceMind based on your state or country and helping teachers select their school when they sign up. JuiceMind does not collect fine location data such as GPS or bluetooth beacons.
We use Google Analytics to help us understand how users engage with the service. Google Analytics uses cookies to compile reports that demonstrate how JuiceMind is being used without identifying individual visitors. You can opt out of Google Analytics at any time and continue to use JuiceMind. To learn more about opting out, click
here.
Aggregated demographic and activity data may be used for research purposes.
Information from External Sources
Depending on how you use the service, JuiceMind may collect information from partners and integrated technologies. For example, if you choose to use Google Login or join using the Google Classroom integration, we may receive information including your name and email address from Google. JuiceMind does not have access to the passwords used to log into your Google accounts.
We may also receive your personal information from another user. For example, a teacher might input your email in order to share a quiz or parent report. If a teacher chooses to enter student information directly into JuiceMind or requires students to sign up via the Google Classroom Integration, Classes on JuiceMind, or a similar rostering functionality, we require that teachers or schools get parental consent before using JuiceMind with children who are under the age when they can grant consent on their own.
Content on JuiceMind may contain links to other websites not affiliated with the service. We are not responsible for the privacy practices of other websites and users need to be aware of the data privacy practices of such sites should they choose to use these links.
Sensitive Data
As described above, we limit data collection to what we need to provide the requested services. JuiceMind does not knowingly collect data considered sensitive by GDPR such as those related to race or ethnicity, health and biometric information, or political affiliation. In addition to these categories, we do not collect free or reduced lunch eligibility.
Cookies and Web Beacons
A cookie is a piece of information that a website saves on a visitor's computer, which the visitor's browser provides to the site each time the visitor returns. We use cookies to test new features and help JuiceMind identify and track visitors, their usage of the JuiceMind website, and their website access preferences. Visitors who do not want cookies placed on their computers should adjust their browser settings to refuse cookies. However, some features of the JuiceMind website might not function properly without cookies. To learn more about managing cookies, please visit this link. You can also learn more about controlling flash cookies here.
How does JuiceMind utilize this information?
JuiceMind limits its disclosure of both information that could on its own or in combination with other information be used to identify you. We only disclose personally identifying information to JuiceMind employees, contractors and subcontractors that: (i) must access that information in order to process it on JuiceMind's behalf or to provide services available at JuiceMind's website and mobile applications; and, (ii) agree not to disclose that information to others.
JuiceMind does not rent, sell or exchange potentially personally-identifying and personally-identifying information to any third party without your consent. Other than to JuiceMind’s employees, contractors and affiliated organizations, as described above, JuiceMind discloses potentially personally-identifying and personally-identifying information only when required to do so by law such as to comply with a court order, or when JuiceMind believes in good faith that disclosure is reasonably necessary to protect the property, or legal rights or safety of JuiceMind, third parties or the public at large.
The information we collect helps us to provide the service, maintain a consistent experience, and improve it or develop new services. Examples of how this information is used include:
- Providing access to your account and saving progress over time.
- Personalizing your experience based on factors such as general location, preferred language and areas of study.
- Helping teachers identify and support individual students.
- Analyzing engagement with specific features over time.
We also use personal information to enforce our policies, comply with the law, and promote safety on the platform. These efforts protect the property, or legal rights or safety of JuiceMind, third parties or the public at large. Examples of these efforts include:
- Preventing security breaches and fraud.
- Protecting users from inappropriate content.
- Verifying the identity of a user.
- Complying with privacy legislation.
Communicating with you
As a registered JuiceMind user, we may periodically send you email communications (if provided) to inform you about new features, request your feedback, and keep you informed about our products and services. By signing up for our service, you agree to receive these communications, including text messages. You may opt to participate in sweepstakes and promotions, which might contain additional details about the use of personal information. If you submit a request to us (e.g., via support email or a feedback mechanism), we may publish it to help clarify or address your request and support other users. We undertake these activities based on our legitimate interest or with your consent. You can choose to stop receiving such communications by unsubscribing from emails and disabling push notifications.
What Marketing, Advertising, and Analytics does JuiceMind engage with?
To provide our service, we work with analytics providers to gain insights into how JuiceMind is utilized and with advertising networks to display context-based ads.
Our advertising partners are strictly prohibited from engaging in behavior-based targeting or distributing or selling personal information. JuiceMind does not share data for third-party advertising or employ data to track and target ads on other third-party websites or services. Data profiles are not utilized for advertising purposes. All advertising partners must comply with COPPA, GDPR, and privacy commitments made by JuiceMind. Details such as names and email addresses are not shared with these partners, and they do not have access to your JuiceMind account credentials.
We employ Google Analytics to assist us in understanding how users interact with our service. Google Analytics uses cookies to generate reports that depict JuiceMind's usage without identifying individual users. You can opt out of Google Analytics at any time and still continue using JuiceMind.
Aggregated demographic and activity data may be utilized for research purposes.
Does JuiceMind share any of my information?
As detailed in this policy, JuiceMind only discloses your personal information when it is essential for service provision, legal compliance, or with your approval.
To deliver and enhance JuiceMind, a select number of third-party services need access to your personal data. For example, your account information is stored in a data center, enabling you to log in from any device. Third-party services are contractually forbidden from utilizing your data for any purpose other than providing the service.
Third-party services handling the personal data of EU residents are contractually required to adhere to GDPR.
JuiceMind might have to reveal your information to a third party in order to obey the law or a legitimate legal request. In such instances, we will inform you beforehand, unless legally barred from doing so.
JuiceMind may compile statistics about visitor behavior on our website and app to refine our services. For instance, JuiceMind could track the most popular quizzes on the site. This information may be displayed publicly or shared with others by JuiceMind.
If another company acquires JuiceMind (or a significant portion of its assets), personal information will be transferred to the new owner. In the event of such a transfer, you will be notified, and the new proprietor may continue using your personal data in accordance with this policy.
Controlling Your Personal Information
Regardless of your location or the US state you reside in, you have the right to access, update, correct errors in, delete, and transfer any of your personal information for export. We ensure these individual rights are accessible to you.
As described in this Privacy Policy, you can control the use of your personal information by our platform. If you want to prevent us from using your information, you should email us at info@juicemind.com to delete your account. With the exceptions explained below for information shared with other users, this allows you to stop any further use and disclosure of your personal information.
Should your personally identifiable information change or if you decide to discontinue using our platform, you can review, modify, or remove it by reaching out to us at info@juicemind.com. Parents have the option to alter, delete, or update an account or any information about their child on the platform by contacting us over email at info@juicemind.com.
Be mindful that some activities on our platform, such as public quizzes, may be visible to other users. Any information you share in these areas can be read, collected, and utilized by those who access them. You have the option to delete this information or adjust sharing settings directly. If you require help or are unable to perform these actions, kindly contact our team at info@juicemind.com.
Your information will be stored for the duration of your account's activity or as required to deliver services to you. We may also maintain and utilize your information to fulfill our legal responsibilities, address disputes, and uphold our agreements.
To delete your account or modify your information, feel free to reach out to us at any time at info@juicemind.com.
We comply with widely recognized industry practices to safeguard the personal data shared with us, throughout the process of transmission and upon receipt. Our security protocols encompass access-regulated data facilities, encrypting all data while in transit, and ensuring the encryption of user password data during transmission and while stored. Nevertheless, it is important to note that no internet-based transmission or electronic storage method is entirely foolproof.
Should a security breach occur, we commit to informing impacted account holders within the legally mandated period, enabling you to implement measures to secure your information.
For inquiries regarding our platform's security measures, please reach out to us at info@juicemind.com. We retain the discretion to withhold information about our strategies, processes, and the tools and techniques we utilize to enhance the protection of your data in order to safeguard our practices.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. In most cases, we delete user accounts if they have been inactive for more than twelve months. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Data Security
JuiceMind follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Our security measures include the use of access-controlled data centers, encryption of all data in transit, and the encryption of user password data both in transit and at rest. No method of transmission over the Internet, or method of electronic storage, however, is 100% secure.
In the event of a security breach, we will notify affected account holders within the amount of time required by law so that you can take steps to keep your data safe.
If you have any questions about JuiceMind security practices, you can contact us at info@juicemind.com. JuiceMind reserves the right not to disclose our policies, procedures and the technologies and methods we employ to advance the security of your data so as to safeguard our practices.
Changes
All JuiceMind users will be notified of any modifications that are made to the Terms and Conditions on our platform.
International Users
Our company, JuiceMind, is based in the U.S., and our service is hosted in the United States. The information we collect is hosted on servers located in the United States. By using our platform, you consent to the transfer and processing of your personal information in the United States.
Additional Information for California Residents
If you reside in California, you have certain rights outlined in the California Consumer Protection Act (CCPA). You can delete your account or update your information at any time by contacting us at info@juicemind.com. You may request access to the personal information we've collected by emailing our team at info@juicemind.com. We will not discriminate against you for exercising these rights.
Contact Us
If you have any questions or comments about this Privacy Policy, feel free to reach out to us via email at info@juicemind.com, or you can reach out to us using the live chat.
Privacy Policy Updates
We reserve the right to modify this privacy statement at any time, so we encourage you to review it regularly. If we make significant changes to our practices regarding your personally identifiable information, we will notify you via email and post a notice on our website prior to the changes taking effect. We will also seek your consent for these new practices.